SupportYourApp
Department : Project Manager
Company: SupportYourApp
Full-time |
Company Snapshot
SupportYourApp is a Support-as-a-Service company providing technical, customer support, and CX services to technology companies globally. Since 2010, the company has grown to become an industry leader in outsourced customer support, operating with 7 hubs worldwide and serving clients from over 30 countries in more than 60 languages. The workplace culture emphasizes care, an individual approach to team members, and a positive experience.
Role Overview / Mission
This role exists to lead the Automation team, leveraging expertise in leadership and optimization to enhance the efficiency and satisfaction of various departments within the company.
Key Responsibilities
* Lead the Automations Team, consisting of Python developers.
* Distribute tasks among team members, monitor execution, and ensure compliance with deadlines and quality standards.
* Plan, manage, and control team development processes to ensure timely completion of automation projects.
* Conduct research and analysis of company business processes to identify opportunities for automation and optimization.
* Explore third-party systems for integration to automate or optimize processes.
* Create and maintain technical documentation and user instructions for developed automation solutions.
* Develop and describe standard procedures.
* Serve as the primary point of contact between the Automations Team and other departments to ensure alignment on automation initiatives.
* Organize and conduct team meetings, provide progress updates, and ensure clear communication of goals and expectations.
* Ensure the quality and reliability of developed scripts and automation processes.
Required Qualifications / Skills
* 2+ years of experience in managing a team, including motivating and developing members.
* 2+ years of experience in conducting business process analysis.
* Communication skills, with experience in conducting meetings and writing reports.
* Experience providing constructive feedback, resolving conflicts, and finding compromises.
* Ability to effectively plan projects, allocate resources, and control deadlines.
* Confident knowledge and practical experience applying Agile, Kanban, or other project management methodologies.
* Ability to make decisions in complex situations.
* Strong organizational skills and ability to prioritize.
* Responsibility, proactivity, and ability to work autonomously.
* Understanding of software development processes.
* Knowledge and experience creating technical documentation.
* Written and spoken English at an Intermediate (B1) level or higher.
Preferred / Nice-to-Have Skills
* 1+ year of experience working with version control tools (Git) and CI/CD.
* Knowledge of Python.
Location & Work Setup
This is a fully remote position.
Compensation & Benefits
* Standard business hours.
* Compensation paid in USD.
* Paid intensive training and probation period.
* Inclusive international work environment.
* Company events and social activities.
* Emphasis on work-life balance.
* Supportive management focused on employee growth and long-term collaboration.
* Opportunities for self-development.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Note that certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
Application Process
To apply, send your CV in English. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Posted: Sep 11, 2025