QA Engineer – Salesforce

About the position

The QA Engineer works in an Agile environment with developers and a BA to ensure delivery of high-quality software that meets Product Owner and user community requirements. This position will be supporting the Salesforce SOX redesign effort impacting our CCaaS and CRC platforms, involving migration from CX SVC to CIT connectors and alignment with broader AI initiatives.

Responsibilities

Develop comprehensive test plans based on project specifications and requirements; create detailed, comprehensive, and well-structured test cases and test scripts; execute manual and automated tests to ensure functionality, usability, and performance of software applications; identify, document, and track defects and work with development teams to prioritize and resolve issues; perform regression testing; perform end-to-end testing across many systems including SaaS systems, websites, and databases.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; previous experience in software testing or quality assurance in an Agile environment with strong understanding of testing methodologies and processes; strong analytical and problem-solving skills; experience writing and modifying SQL queries; experience using Postman and SoapUI to test API functionality; excellent communication skills; high attention to detail; proficiency in testing tools, test management systems, and version control.

Nice-to-haves

Experience testing Salesforce; experience with automation technologies like Cucumber and Selenium.