Director, Creative Services
About the position
As Director of Creative Services, you’ll set the creative direction for high‑impact brand and marketing work, guiding ideas from early concept through polished execution. You’ll lead and mentor a talented network of freelance designers and copywriters, build strong partnerships with agencies and vendors, and play a central role in shaping how the brand shows up across every touchpoint—from major campaigns to the smallest, pixel‑perfect details. This role is ideal for a creative leader who pairs exceptional design taste with strong business instincts. You have a deep understanding of design systems and know how to translate business goals into compelling visual stories that deliver real results. You thrive in highly collaborative environments, working closely with writers, producers, marketers, and researchers to bring ideas to life. Whether you’re presenting a creative vision to senior leaders or jumping into Figma to explore concepts, you’re equally comfortable thinking strategically and executing hands‑on.
Responsibilities
Drive the evolution of our visual identity and systems, setting clear design principles and brand standards aligned with business goals. Ensure rigorous quality control across all creative outputs—from campaigns to evergreen assets—maintaining both creative excellence and consistency. Review work from internal teams and external partners, offering strategic, actionable feedback that pushes ideas forward and strengthens creative impact while meeting key timelines and delivery dates. Present compelling concepts to leadership and cross-functional partners with strategic rationale. Keep our product and brand creatively competitive by staying on top of design trends and identifying opportunities to innovate within our brand expression. Execute standout design and copy work on priority projects—this is a hands-on role, and will often need to step in to support smaller, quick-turn or less-visible initiatives to keep work moving and maintain quality across the board. Provide constructive, developmental feedback that helps designers and copywriters grow and enhances the quality of team outputs. Continuously assess and experiment with new tools, including AI and automation, to expand the capabilities, efficiency, and creative range—ensuring we scale smartly without compromising quality. Partner with cross-functional teams—including Product, Sales, Research, and Marketing—to deliver creative solutions that align with technical requirements and business objectives. Ensure design consistency and cohesion across campaigns, product surfaces, and user journeys by aligning closely with content and business strategy. Review and provide directional feedback on agency deliverables. Communicate performance data to optimize future assets – synthesize insights from campaign performance, testing and audience behavior to guide more effective creative decisions and stronger outcomes. Own the intake, scoping and prioritization of agency work – ensure resources are deployed against the highest impact initiatives and expectations are aligned. Manage day‑to‑day partner relationships with clarity and accountability—serve as the primary point of contact for creative partners—setting communication rhythms, resolving blockers, and ensuring delivery.