UI/UX Designer
About the position
We’re scaling a multi-product portfolio and need a single point of ownership for user experience and digital accessibility. This role will unify the design across all products, establish a robust accessibility program, and ensure applications meet customers’ WCAG expectations (AA level), ADA obligations, and Section 508 requirements. The role owns end-to-end UI/UX strategy across five products, defining portfolio-level design vision, OKRs, and roadmaps, and building/maintaining a cross-product Design System.
Responsibilities
Own end-to-end UI/UX strategy across multiple products; set standards, prioritize initiatives, and ensure cohesive experiences across web and mobile. Define and drive portfolio-level design vision, OKRs, and roadmaps with Product, Engineering, and Customer Success. Build and maintain a Design System (foundations, components, patterns, content guidelines) with versioning and contribution workflows. Establish and lead an accessibility program including policies, standards, testing, issue tracking, and remediation SLAs. Operationalize accessibility testing across the SDLC (design reviews, code checks, automated audits, assistive tech testing). Author and maintain Accessibility Conformance Reports (ACR/VPAT) per product/version and collaborate with Sales/Legal on RFPs and due-diligence. Coach designers and engineers on inclusive design, semantic HTML/ARIA, color/contrast, focus management, keyboard support, captions/transcripts, error handling, and documentation. Plan and conduct user research; define success metrics and instrument analytics. Partner with Engineering and Customer Success to prioritize fixes, prevent regressions, and communicate remediation timelines. Represent UX & Accessibility in leadership and customer meetings and produce executive-ready materials.
Requirements
Minimum 3+ years in UI/UX for complex B2B SaaS or multi-product platforms and 3+ years leading design or accessibility initiatives. Expert knowledge of WCAG, ADA digital accessibility, ARIA authoring practices, and assistive technologies (NVDA, JAWS, VoiceOver, TalkBack). Hands-on experience writing ACR/VPAT documentation and partnering with customers on accessibility reviews. Mastery of Figma (components, tokens, libraries), prototyping, and developer handoff; familiarity with design tokens and front-end semantics (HTML/CSS/ARIA). Proven ability to build and govern a Design System used across multiple products and teams. Portfolio demonstrating measurable UX improvements and accessibility outcomes.
Nice-to-haves
Certifications such as IAAP CPACC/WAS or NN/g UX Certification. Experience implementing automated accessibility tooling (axe, Lighthouse, Pa11y), unit/e2e checks, and integration with CI/CD. Familiarity with frameworks and patterns used in enterprise web apps (React/Angular/Vue) and mobile platforms.