IT Support Engineer

About the position

The Elite Job is seeking a motivated and technically skilled IT Support Engineer to join our remote team. This role involves providing high-quality technical support to end-users, troubleshooting IT issues, and ensuring the smooth operation of various systems and networks. As a remote role, it offers flexibility while allowing you to work on cutting-edge technology solutions in a collaborative environment.

Responsibilities

Respond to technical support requests via phone, email, or chat and resolve issues promptly. Diagnose and troubleshoot hardware, software, and network-related problems for end-users. Provide step-by-step guidance and training to users on IT-related tasks and system usage. Install, configure, and maintain software applications, operating systems, and peripherals remotely. Monitor system performance, security, and backups to ensure reliability and efficiency. Document and track technical issues and resolutions using ticketing systems. Collaborate with other IT team members to implement solutions and upgrades. Stay updated on new technologies, tools, and trends in IT support.

Requirements

Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience as an IT Support Engineer, Technical Support Specialist, or similar role. Strong knowledge of Windows, macOS, and Linux operating systems. Familiarity with networking concepts such as LAN/WAN, DNS, VPNs, and firewalls. Proficiency in troubleshooting software and hardware issues. Excellent problem-solving and analytical skills. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Relevant certifications (e.g., CompTIA A+, Network+, arenaflex Certified: Modern Desktop Administrator) are a plus. Minimum of 2 years in IT support or a related technical role. Experience working in a remote or virtual environment is preferred. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).

Nice-to-haves

Experience with on-call support and flexible scheduling for evenings or weekends. Certifications beyond entry level (additional vendor certifications). Prior experience supporting global or distributed teams. Experience with advanced troubleshooting tools, system monitoring, and backup solutions.